Last updated: February 2025
When you contact us through our website or commission a custom piece, we process the information you provide in our enquiry form: your name, email address, phone number, and the content of your message. We also collect technical data automatically, such as your browser type, device information, and pages visited, to understand how our site is used and to improve its performance.
We do not collect payment details through this website. Any financial transactions are handled separately and securely through direct communication.
The information you provide is used solely to respond to your enquiries, prepare quotations for custom rugs and tapestries, and manage the production process if you place an order. Technical data and analytics help us understand visitor preferences and ensure the website functions correctly.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
Our website uses basic cookies to remember your preferences and anonymous analytics tools to measure traffic and usage patterns. These cookies do not identify you personally. You can disable cookies in your browser settings, but this may affect some functionality of the site.
We retain enquiry messages and contact details for as long as needed to follow up on your request or to fulfil a commission. After that, your data is deleted or anonymised. We may share your information with trusted service providers who assist us with website hosting, email delivery, and analytics. These providers are contractually obligated to protect your data and use it only for the services we request.
We never share your information with unrelated third parties or use it for purposes other than those described here.
You have the right to request access to the personal data we hold about you, ask for corrections, or request deletion of your information at any time. You may also withdraw consent for us to process your data, or object to certain processing activities. To exercise any of these rights, please contact us using the details below.
We will respond to your request within 30 days. If you are in the EU or EEA, you also have the right to lodge a complaint with your local data protection authority.
We are committed to transparent and honest communication. All descriptions of our materials, techniques, and production timelines reflect our actual studio practices. We do not make misleading claims about our products, endorsements, or affiliations. Any references to specific fibres or natural dyes are accurate and verifiable. We do not use fake urgency, false scarcity, or fabricated testimonials in our marketing.
If you have any questions about this privacy policy or wish to make a request regarding your personal data, please reach out to us:
Ali Madani Studio
4999 Salie Loop Suite 537
West Isaac, NW 3428
Phone: +27(36)9194626
Email: info@aliamadani.com